![]() ![]() ![]() If you get a duplicate file error while uploading, please change the name of the file (e.g., add _v1 or _ to the file name, before the extension) and try again. A blank window appears after successfully logging in. Drag the (troubleshooter logs zip) file into the blank white space, to upload it to the FTP.In the Login as. dialogue, enter the following:Ī blank window is displayed on a successful login. Once the link opens, right-click on the file section of the box and select Login as.Open the Windows File Explorer (NOT Internet Explorer).Upload the Logs File to Share with Support One the logs are gathered, zip the 2 files together and upload them to the FTP with any other requested logging and reply back to the case with the file name for us to locate the provided entries. Now click on the Application located in the left pane.Select English as Display Information, c lick OK.Display information popup message will immediately appear.Click on the System located in the left pane.Click on the Search icon in the Windows tray and type Event Viewer, click once it appears in the Search window.This information can help to troubleshoot the related problems of the system. Windows Event Viewer is a very important tool that can be used to track detailed information about significant events on the computer. This article provides information on how to gather and provide Windows Event Viewer Application and System Logs when asked by the Support Team. ![]()
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